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In line with the new General Data Protection Regulation, please find attached the Data Protection Privacy Notice for Patients, and leaflet explaining how we use your information:

Privacy Notice

Patient Leaflet

 

Friends & Family Test result

April 2018

March 2018

February 2018

January 2018

December 2017

November 2017

October 2017

September 2017

August 2017

July 2017

June 2017

May 2017

April 2017

March 2017

February 2017

Friends & Family Test rult November 2016

Oct FFT Result

 

FFT Result Aug

 

March 2016 FFT Resuls

 

Friends & Family test result February 2016

 

Friends & Family Results Dec 2015FFT result 

Friends & Family Test Results for October 2015

 

  • How likely are you to recommend our GP practice to friends& family if they needed similar care or treatment

 

Extremely Likely

Likely

Neither Likely or Unlikely

Unlikely

Extremely Unlikely

Don’t Know

 

60

 

40

 

2

 

1

 

0

 

1

 

Thank you to the patient who completed this months Friends & Family Survey. Please see below a snapshot from patients comments.

 

  • The practice has greatly improved since

the change of ownership, thank you. ALL STAFF GREAT

  • Doctors take the time to treat you properly, sometimes they run late because of thi, but better they give us the care that we want
  • Pragmatic, listen and sympathetic
  • This is the 1st appointment I have had since the new partnership, but I have had good reports from friends
  • We have always been very happy with care & treatment we have received here
  • I find the doctors very thorough in the consultation
  • The care and attention we receive is great, can’t fault
  • I feel that the Gps & Nurses really listen to any concerns and are always honest with me. Reception staff are friendly & open. I never feel a nuisance, always get an appointment.
  • Hard to get an appointment
  • Thorough doctors. Pleased with service, only downside, occasionally very long wait to be seen.
  • Dr Leach & Dr Bakht both show compassion and give patients the time they need to discuss their health concerns. Both doing a great job.
  • Drs always understand and try their utmost to sort one out. Very pleasant manner at all times

 

 

September Friends & Family test result 

 

 

 

Friends & Family Test Results for AUGUST 2015

  • How likely are you to recommend our GP practice to friends& family if they needed similar care or treatment

Extremely Likely

Likely

Neither Likely or Unlikely

Unlikely

Extremely Unlikely

Don’t Know

29

15

2

2

0

1

Thank you to the 49 and 4 telephone comments for August Friends & Family Survey. Please see below a snapshot from patients comments.

  • I called today at 11.00am and was given an appointment for the same day at 5.30pm

  • Dr Leach & Dr Bakht both show compassion and give patients the time they need to discuss their health concerns. Both doing a great job.

  • Drs always understand and try their utmost to sort one out. Very pleasant manner at all times

  • On the appointments, friendly informative staff

  • Good feedback given. Friendly faces and good replies

  • Excellent service

  • Dr Bakht is super; he is so attentive and always gives you the time you need.

  • Dr Leach who goes above and beyond, also very caring and easy to talk to

  • Good service very approachable and helpful

  • Because I have always been treated with kindness here (but only been since it changed hands). It seems to be better at giving earlier appointments than when under previous management.

  • Easy to talk to and get an appointment

  • I’ve always been able to get an appointment and they have always been mostly on time. The staff are always friendly

  • I am from Egerton & Dunscar, but as a GP practice I would support as a whole. Although the appointment system is not ideal, the staff are all helpful and friendly

  • I am not yet familiar with the new Gps

  • Mainly because of this stupid 48 hour booking system you have. I have complained in the past and it went away but seems to have come back. Really not good enough 

 

 

Friends & Family Test Results for JULY 2015

 

  • How likely are you to recommend our GP practice to friends& family if they needed similar care or treatment

 

Extremely Likely

Likely

Neither Likely or Unlikely

Unlikely

Extremely Unlikely

Don’t Know

 

33

 

18

 

3

 

1

 

 

 

 

Thank you to the 51 patients who completed May’s Friends & Family Survey. Please see below a snapshot from patients comments.

 

  • A much improved practice and a very good attitude towards patients
  • On the appointments, friendly informative staff
  • Good feedback given. Friendly faces and good replies
  • Excellent service
  • Dr Bakht is super; he is so attentive and always gives you the time you need.
  • Dr Leach who goes above and beyond, also very caring and easy to talk to
  • Who uses the word extremely likely, to many surveys if you ask me
  • Because I have always been treated with kindness here (but only been since it changed hands). It seems to be better at giving earlier appointments than when under previous management.
  • Easy to talk to and get an appointment
  • I’ve always been able to get an appointment and they have always been mostly on time. The staff are always friendly
  • I am from Egerton & Dunscar, but as a GP practice I would support as a whole. Although the appointment system is not ideal, the staff are all helpful and friendly
  • I am not yet familiar with the new Gps
  • Mainly because of this stupid 48 hour booking system you have. I have complained in the past and it went away but seems to have come back. Really not good enough

 

 

Friends and Family Survey June 2015

How likely are you to recommend our GP practice to friends& family if they needed similar care or treatment?

 

Extremely Likely

Likely

Neither Likely or Unlikely

Unlikely

Extremely Unlikely

Don’t Know

 

30

 

12

 

   0

 

1

 

 

 

0

 

Thank you to the patients who completed June’s Friends & Family Survey. Please see below a snapshot from patients comments.

  • All my family have lived in the village for more than 50 years
  • Welcoming atmosphere organised and relaxed.
  • All gps and medical team listen and care for my welfare in the last 18 months
  • Cheerful and helpful receptionists, competent doctors & nurses, clean and comfortable surgery premises
  • Both surgeries VVV kind and helpful
  • There’s a large amount of preventative work done in the practice.
  • Problems are listened to thoroughly and sympathetically and the time available is used fully
  • Dr Bakht & Dr Leach are a breath of fresh air.
  • Receptionists and nurses are excellent, glad I stayed with the practice after considering changing.
  • Staffs at both surgeries are extremely helpful. I have never had a problem getting an appointment or getting through on the phone.
  • Very helpful, get a quick response. Dr Leach & Dr Bakht very clever, caring doctors. Treat patients as individuals, very thorough. Have great trust in them both, very important, lucky to have them both.
  • Rules on appointments not happy with, 48 hour rule hence neither likely nor unlikely.

 



 
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